B2B Sales Skills, Part 2 - Personal Sales Skills
The sales work is a combination of information, emotion and action. This e-learning course highlights the importance of dialogue between customer and salesman – how information, emotions and actions together affect sales results. How can you find out decision makers in customer organization, their needs and roles in decision making process and how you can influence the decision making process successfully with your personal sales skills.
This e-learning module is part of B2B Sales Skills training program, which consists of three e-learning modules; Sales Process, Personal Sales Skills and Sales Negotiation Skills.
Contents
- How emotions affect sales
- From contact to contract
- Customer benefits overrules product features
- Think about selling as consulting
- How to develop your sales skills
- Quiz
After completing this e-learning course, you may print a diploma of your online study.
Target audience
This course are perfectly suited for individuals who are about to start sales work or have already worked in sales for some time, but who consider the revision of basics and the enhancement of their own competence a priority. The courses are also beneficial as supplementary training for sales staff who want to revise their knowledge and develop their sales skills.
Grouped together, the B2B basic sales skills courses form a training module well suited to support the basic training of individuals getting into sales work.
Duration
About 40 minutes including exercises.
Download course description (pdf)
For more information
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